Sorry about your technical issues!
Here are some steps that may help improve your game’s performance:
- Make sure you have a stable/strong connection to the Internet (WiFi is recommended)
- Ensure you don't have too many apps running in the background
- If your device storage is nearly full, try removing unwanted apps or files
- Reinstall, restart your device, and reload the game (you can save and load your progress by tapping the Red K and signing into a Kongregate.com account)
If needed, Contact Support for more troubleshooting help. Please provide the following when reporting a gameplay issue:
- Username
- PlayFab ID (found under Game Settings)
- Device
- Operating System
- Description of the problem
- Screenshots (if applicable)